APPOINTMENT POLICIES
All appointments require a base price deposit. Any additional fees for services rendered will be added at checkout. Gratuity is not automatically included and may be added at the client’s discretion.
Clients will receive a confirmation email 72 hours before their scheduled appointment. 24 hours prior to the appointment, the base price will be charged to the credit card on file. If payment cannot be processed and we are unable to reach you, the appointment will be canceled.
CANCELLATION POLICY
Vanity Projects requires at least 24 hours’ notice for cancellations or rescheduling. If you fail to show up or cancel on the same day, your deposit will be forfeited as a cancellation fee to compensate the assigned nail artist for the missed appointment and lost time.
NAIL FIXES
We take pride in using the highest quality products and working with top-tier talent to ensure your manicure remains chip and lift free for at least two weeks. If you experience any issues within the first seven days of your service, please contact us directly—we’re happy to help. Complimentary fixes will be provided when applicable, and we will always make our best effort to resolve any concerns, regardless of the type of repair needed.
For damages, please notify the salon within seven days of your initial service. Repairs requested after seven days will be subject to the standard service fee.
SERVICE CHANGES
Clients will be charged the difference if services are downgraded without proper notice, including situations where client lateness causes the downgrade. We kindly request that clients provide at least 24 hours’ notice for any changes to appointments (time, date, artist) or services, allowing us to process the correct deposit amount.
GIFT CERTIFICATES
All gift certificates are final sale. The purchase of a gift certificate is considered an exchange of cash equivalent, and no additional value or service is rendered at the time of purchase.
Gift certificates may only be redeemed at the location where they were originally purchased. They are non-transferable to other locations or to another individual.
Gift certificates are non-refundable and cannot be redeemed for cash or any other form of value.
Gift certificates do not expire.
Gratuities are not included in the gift certificate value. Tips may be provided in cash or via card at the time of service.
Vanity Projects is not responsible for lost or stolen gift certificates. If lost, please contact us with proof of purchase, and we will assist in reissuing it if possible.
Appointments should be scheduled in advance. Please mention that you are redeeming a gift certificate when booking. This includes online bookings, please inform us that you will be paying with a gift certificate in the appointment notes section.
AMBASSADOR PROGRAM
How it works:
Existing clients receive 20% off when referring new clients to Vanity Projects.
The new client must be booking their first appointment with us and their contact info should not already be in our system.
To Qualify:
The existing client’s name must be mentioned when booking the new client’s appointment (either when booking by phone or in the online booking notes).
You’ll receive your 20% discount once the referred new client completes their first appointment.
Important Notes:
The existing client can only redeem their 20% discount after the new client’s first appointment takes place.
If the new client cancels or doesn’t show up, the existing client will not receive the discount.
Group Appointments:
If an existing client brings a group of new clients, the discount can be combined. For example, if an existing client books a group of 5 new clients, they will receive 100% off their appointment.
Additional Limitations:
If a client books a group of 5 or more guests that results in a 100% off discount, the total comped service (like a manicure) will be capped at $160.
New clients who wish to join the VP Ambassador program can only apply the 20% discount after their first visit is completed (no discounts are given on the first visit).